Last Updated: August 13, 2026

At Holident Dental Hospital, we value the privacy and security of your personal data. This Privacy Policy explains how personal data collected through the Holident OS application, our WhatsApp Business communication channels, our website, and related services is collected, used, stored, and protected.

1. Data Controller

Your personal data is processed by Holident Dental Hospital in accordance with applicable data protection laws and regulations.

Holident Dental Hospital
Fethiye, Muğla, Türkiye
Email: info@holident.com
Website: https://holident.com/

2. What Information Do We Collect?

In order to provide our services and communicate with our patients, we may collect the following information:

First and last name
Telephone number
Email address
Messages sent via WhatsApp
Appointment and communication details
Information relating to dental treatments requested or discussed
Information submitted through forms on our website
Date and time information relating to communications with us
Certain technical information generated during the use of our services

We recognize that health information may constitute special category personal data. Information relating to dental treatment is processed only for the purpose of providing the relevant service, managing communications, and carrying out necessary operational processes, in accordance with applicable laws and regulations.

3. Communication via WhatsApp

Holident Dental Hospital may use WhatsApp Business services to communicate with patients and prospective patients.

Messages sent to us via WhatsApp, including your telephone number and message content, may be processed for the purposes of responding to your enquiries, managing appointment processes, providing information about treatments, and managing customer and patient communications.

When you communicate with us through WhatsApp, the privacy policies and terms of service of WhatsApp and Meta may also apply.

4. Holident OS

Holident OS is a software and integration system used by Holident Dental Hospital to manage communication and operational processes.

Information received through Holident OS may be used for the following purposes:

Managing incoming patient enquiries
Processing WhatsApp communications
Directing enquiries to the relevant personnel
Managing appointment processes
Managing communication and follow-up processes
Improving the quality of our services

5. Purposes for Processing Personal Data

The information we collect may be used for the following purposes:

Communicating with patients and prospective patients
Assessing treatment enquiries
Creating and managing appointments
Responding to patient enquiries
Providing information about treatments and services
Managing patient communications and follow-up processes
Improving service quality and operational processes
Complying with legal and regulatory obligations
Maintaining information security
Preventing unauthorized access, misuse, or fraud

6. Sharing of Personal Data

Your personal data may be shared, to the extent necessary to provide our services and comply with our legal obligations, with:

Authorized Holident employees
Service providers
Technology and software service providers
Communication and messaging service providers
Appointment and operational management service providers
Legally authorized public authorities

Personal data will not be sold or rented to third parties in violation of applicable laws and regulations.

7. Meta and WhatsApp Services

As a result of our use of WhatsApp Business communication services, certain personal data may be processed by Meta Platforms, Inc. and/or the relevant WhatsApp services.

For information about how these services process personal data, you should review the current privacy policies of Meta and WhatsApp.

8. Data Security

Reasonable technical and administrative security measures are implemented to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no transmission of data over the internet can be guaranteed to be completely secure.

9. Data Retention

Personal data is retained for as long as necessary for the purposes for which it is processed and in accordance with applicable legal retention requirements.

When the applicable retention period expires, personal data is deleted, destroyed, or anonymized in accordance with applicable laws and regulations.

10. Your Rights

Under applicable data protection laws and regulations, you may have the right to request information about your personal data and to exercise certain rights regarding access, correction, deletion, or processing of your personal data.

To exercise these rights, you may contact us at:

info@holident.com

Depending on the nature of your request, we may request additional information to verify your identity.

11. Children's Privacy

Our services are not specifically designed as online services for children. Where personal data relating to children needs to be processed, we will act in accordance with applicable legal requirements.

12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time as necessary. Any updated version will be published on this page, and the "Last Updated" date will be revised accordingly.

13. Contact

For questions regarding privacy or your personal data, please contact:

Holident Dental Hospital
Muğla, Türkiye
Email: info@holident.com
Website: https://holident.com/

14.Personal Data Deletion Request

At Holident Dental Hospital, we respect your right to control your personal data.

If you would like to request the deletion of personal data that you have provided to us through Holident OS, WhatsApp Business, our website, or any of our other communication channels, you may contact us using one of the methods described below.

How to Submit a Request

You can send your request by email to:

info@holident.com

Please use "Personal Data Deletion Request" as the subject of your email.

To help us process your request efficiently, please include, where applicable:

Your first and last name
The telephone number you used to communicate with us
Your email address
A brief description of your request

Verification of Your Request

To protect your personal data, we may need to verify that the request has been submitted by the relevant individual. For this reason, we may request additional information or appropriate identification before processing your request.

Processing Your Request

Your request will be assessed and processed in accordance with applicable data protection laws and regulations.

Please note that certain personal data may be required to be retained for a specific period due to legal obligations, healthcare record-keeping requirements, or other legitimate legal purposes. Where we are legally required to retain certain information, we will explain, where applicable, which information cannot be deleted and why.

Where deletion is legally and operationally possible, the relevant personal data will be deleted, anonymized, or its processing will be restricted, as applicable.

Contact

For personal data deletion requests or questions regarding your personal data, please contact: